Privacy Policy
I make every piece myself, by hand, from raw materials – you are not getting factory-made.
Please keep in mind that all items in this shop are completely handmade, and therefore some small imperfections may be present.
Hopefully, you will, as I do, see any small imperfection as part of what makes a personally hand-made item unique. After all, we are, none of us, perfect!
Double verify your order Before payment goes through.
No Returns Accepted
Due to the nature of my products, I do not accept returns or exchanges.
Damaged Items
I want you to be happy with your order, however if you receive a damaged item, please contact me within 7 days of delivery with a photo of the damage. I only accept returns in limited circumstances and only on a case-by-case base. Items must be unused and in the same condition as received. Store credit may be offered on a case-by-case base. The Buyer is responsible for return shipping and handling charges and the item must be received by Seller within 14 days of Buyer’s and Seller’s communication.
Further Returns Information – I only accept returns in limited circumstances
Custom/Personalized Orders:
Please be aware that I cannot accept returns of custom/personalized orders.
Custom/Personalized orders are Final unless damaged upon arrival. This is because these items are tailored to the Buyer’s specifications, making them less likely to be resold. Please ensure you are happy with your design before placing your order.
Custom/Personalized orders need to be placed as a separate order from any other order.
In order to start Custom Order a deposit of ½ is due up front (non refundable) and the remaining balance is due Prior to shipping.
Custom/Personalized orders must have ½ amount deposit prior to starting order. Balance is due prior to shipping.
To ensure accuracy, no modifications or cancelations may be made once a Custom/Personalized order has been started.
RUSH ORDERS - INSTOCK ONLY POLICY
I’ve instituted a RUSH ORDER fee for any customer who would like their order made faster than my regular turn-around time. If you would like to upgrade to RUSH ORDER (turn-around of 1-2 business days, rather than 7+ businessdays), please contact me PRIOR to placing your order. Not all items can be made in 1 – 2 days. The fee is $30+ depending on the item.
I’ve instituted this fee because – to be fair to all my customers – I don’t allow any customer to ‘cut the line’. Instead, if you need your order faster than normal, I actually work overtime hours to get it done.
Cancellations
If it is imparitive to cancel your order please contact me within 24 hours of placing your order.
DELIVERY
Processing Time – 1 - 2 days business days
Estimated Delivery Time – 5 – 7 business days
Payment
Payment is accepted through debit or credit card!
Deadlines, Shipping, Handling, Taxes, Processing Fee
Packaging
Depending on size of order, items will be shipped in either an envelope or cardboard box. Flat-packing method saves considerable shipping costs.
Each item is reinspected prior to shipping.
Shipping
Items will be shipped within 1-2 weeks of receipt of payment. If for some reason this cannot be done, I will contact you and let you know. I make every piece myself, by hand, from raw materials – you are not getting factory-made.
Missing Items
If your package does not turn up within the expected timeframe, please contact me and I will do my best to rectify the situation! However, please be aware that I don’t consider a parcel ‘lost’ in the mail until it has been a full 30 days from the date of shipping, and I will not replace an item sooner than this.
Shipping Costs
Shipping costs do vary depending on the item and your location.
Privacy Policy
This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through or its related sites and services.
This Privacy Policy does not apply to the practices of third parties that I do not own or control.
Information I Collect
To fulfil your order, you must provide me with certain information, such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (phone number or details for a custom order), if you contact me directly.
Why I Need Your Information and How I Use It
I rely on a number of legal bases to collect, use, and share your information, including:
– as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
– when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
– if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services.
Information Sharing and Disclosure
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
Data Retention
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements.
Transfers of Personal Information Outside the EU
I may store and process your information through third-party hosting services in the US, Australia and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction.
Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
How to Contact Me
For purposes of EU data protection law, I, Jess Van Den, am the data controller of your personal information. If you have any questions or concerns, you may contact me at jessica AT epherielldesigns.com.
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